Frequently Asked Questions (FAQ)

General Questions

What is Bape Tee Store?

Bape Tee Store is an online apparel store specializing in unique graphic t-shirts inspired by popular themes and characters, including Disney, Hello Kitty, Mario, and Pokémon. We offer stylish, comfortable, and high-quality designs for fans around the world.

Where is Bape Tee Store located?

Our company address is:

33 Falmouth Street
Westbrook, ME 04092
USA

How can I contact customer support?

If you have any questions or need assistance, please contact us at:

Email: [email protected]

Our customer service team will respond as quickly as possible.

Ordering

How do I place an order?

Simply browse our collections, select your preferred product, choose the appropriate size and color (if available), add the item to your cart, and proceed to checkout.

Can I modify or cancel my order after placing it?

Because orders are processed quickly, please contact us immediately if you need to make changes or cancel an order. We cannot guarantee modifications once processing has begun.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation email containing your purchase details.

Payment

What payment methods do you accept?

We currently accept:

Visa
MasterCard
JCB
PayPal

Is my payment information secure?

Yes. All payments are processed through secure payment gateways using industry-standard encryption technology to protect your personal and financial information.

In what currency are prices displayed?

All prices on our website are displayed in U.S. Dollars (USD).

Shipping

Where do you ship?

We ship to customers worldwide except for certain countries in Asia and selected remote or restricted regions where shipping services may not be available.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment confirmation.

What shipping methods are available?

We offer the following shipping options:

Standard Shipping

Carrier: DHL or FedEx
Delivery Time: 10–15 business days
Cost: $12.95

Free Shipping

Carrier: EMS
Available on orders over $50
Delivery times may vary depending on destination

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information.

What should I do if my package is delayed?

Shipping times may occasionally be affected by customs processing, weather conditions, carrier delays, or peak holiday seasons. If your package appears delayed, please contact us for assistance.

Returns & Exchanges

What is your return policy?

We accept returns within 15 days of receiving your order.

What items are eligible for return?

Returned items must:

Be unused and unworn
Be in original condition
Include original packaging whenever possible

How do I request a return?

To initiate a return, please contact our customer support team at:

[email protected]

Please include your order number and reason for the return.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds will be processed to your original payment method. Processing times may vary depending on your financial institution.

Products

How do I choose the correct size?

We recommend reviewing the size chart provided on each product page before placing your order.

Will the product look exactly like the images shown?

We make every effort to display products accurately. However, slight variations in color may occur due to different monitor settings and lighting conditions.

Are products restocked after they sell out?

Some popular items may be restocked, while limited-edition designs may not return once sold out.

Additional Questions

Do you offer discounts or promotions?

Yes. We regularly run special promotions and discounted offers across our Disney, Hello Kitty, Mario, and Pokémon collections.

How can I stay updated on new products and promotions?

Subscribe to our newsletter to receive exclusive offers, product launches, and store updates.

I still have a question. What should I do?

We’re happy to help. Please contact our support team at: