Shipping & Returns

At Bape Tee Store, we are committed to providing reliable shipping services and a straightforward return process to ensure a positive shopping experience for our customers worldwide.

Shipping Information

Shipping Destinations

We currently ship to customers worldwide, except for certain remote locations in Asia and selected restricted regions where delivery services may be unavailable.

If your location cannot be serviced, you will be notified during the checkout process or contacted by our customer support team.

Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Please note that processing times may be extended during holidays, promotional periods, or due to unforeseen circumstances.

Shipping Methods

Standard Shipping

  • Carrier: DHL or FedEx

  • Delivery Time: 10–15 business days after shipment

  • Shipping Fee: $12.95

Standard Shipping includes tracking information, allowing you to monitor your package throughout the delivery process.

Free Shipping

  • Carrier: EMS

  • Eligibility: Orders totaling $50 USD or more

  • Delivery Time: 15–25 business days after shipment

  • Shipping Fee: Free

Delivery times may vary depending on destination, customs procedures, and local postal services.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to become available after receiving your tracking number.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise specified.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Customs inspections

  • Weather conditions

  • Carrier disruptions

  • High shipping volumes during holidays

  • Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

Returns Policy

Return Eligibility

Customers may request a return within 15 days of receiving their order.

To qualify for a return, products must:

  • Be unused, unworn, and unwashed

  • Be in their original condition

  • Include original packaging whenever possible

  • Not show signs of damage caused by the customer

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

The following items may not be eligible for return:

  • Products returned after the 15-day return window

  • Items damaged through misuse or improper handling

  • Clearance, promotional, or final-sale items where applicable

How to Request a Return

To initiate a return request, please contact our customer service team with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Supporting photos if the item is damaged, defective, or incorrect

Our team will provide return instructions after reviewing your request.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 15 days of delivery.

We may request photographs of the issue to help us resolve the matter as quickly as possible.

Depending on the situation, we may offer:

  • A replacement item

  • An exchange

  • A refund

Return Shipping Costs

Customers are generally responsible for return shipping expenses unless:

  • The wrong item was shipped

  • The item arrived damaged

  • The item contains a verified manufacturing defect

We recommend using a trackable shipping service when returning products.

Refund Processing

After receiving and inspecting the returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during purchase.

Please allow additional processing time for your financial institution or payment provider to complete the transaction.

Accepted Payment Methods

For your convenience, we currently accept:

  • Visa

  • MasterCard

  • JCB

  • PayPal

All payments are processed through secure payment gateways designed to protect your personal and financial information.

Contact Us

If you have any questions regarding shipping, returns, exchanges, or refunds, please contact our customer support team.

Bape Tee Store
Website: bapecustomtee.com
Email: [email protected]
Address: 33 Falmouth Street, Westbrook, ME 04092, USA

Thank you for choosing Bape Tee Store. We appreciate your business and look forward to serving you.